Terms of service

1. About Us

Velocentra Hub is a UK-based small business offering lifestyle, fashion, and home goods products. Our mission is to deliver affordable, stylish, and functional products to customers across the UK and beyond.

2. Eligibility

You must be at least 18 years old to use our website or purchase our products. By using this site, you confirm that you meet this requirement.

3. Products & Orders

  • All products are subject to availability.

  • Product descriptions, pricing, and images are for informational purposes only and may be updated without notice.

  • We reserve the right to refuse or cancel any order for any reason.

4. Pricing & Payments

  • Prices are shown in GBP (£) and include applicable taxes (unless otherwise stated).

  • We accept secure online payments via major credit/debit cards and third-party processors like PayPal or Shopify Payments.

5. Shipping & Delivery

  • We ship within the UK and selected international locations.

  • Delivery times vary and are estimated at checkout.

  • Velocentra Hub is not responsible for delays caused by carriers or customs.

6. Returns & Refunds

  • Customers may return items within 14 days of delivery in unused, original condition.

  • Certain items (e.g. hygiene-sensitive items) may not be eligible for return.

  • For details, see our Refund Policy.

7. Promotions & Discount Codes

  • Promo codes (e.g. SUMMER25) are valid for a limited time and may be subject to restrictions.

  • Only one promo code may be used per order unless stated otherwise.

8. Intellectual Property

All content on Velocentra Hub (logos, text, images, graphics) is owned or licensed by us and may not be used without permission.

9. User Conduct

You agree not to:

  • Violate any laws or rights of others.

  • Use our site for fraudulent purposes.

  • Disrupt or damage the website or interfere with others' use.

10. Limitation of Liability

To the fullest extent permitted by law, Velocentra Hub shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for how we collect and use your information.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page, and continued use of the site implies acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, you may contact us at:

📧 Email: info@velocentra.co.uk
📍 Address: Office 6131
58 Peregrine Road
Hainault
Ilford
Essex
IG6 3SZ