Refund policy
Return Policy – Velocentra Ltd
At Velocentra Ltd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return the item under the following conditions:
✓ Return Eligibility
- Returns must be initiated within 7 days of receiving your order.
- Products must be unused, undamaged, and returned in their original packaging.
- Used, damaged, or incomplete items will not be accepted for return or refund.
✓ How to Return
- Email us at info@velocentra.co.uk within 7 days of delivery, including your order number, reason for return, and a photo of the item.
- Return shipping is the responsibility of the customer unless the product is defective or incorrect.
- Once your return is approved, we will provide the return address and next steps via email.
✓ Refund Process
- Once we receive and inspect your return, you’ll be notified of approval or rejection.
- Approved refunds will be issued to your original payment method within 5–7 business days.
✓ Important Notes
- Returns requested after 7 days will not be accepted.
- Products returned in poor condition, missing packaging, or showing signs of use will not qualify for a refund.
- For questions, please contact Velocentra Ltd customer support at info@velocentra.co.uk or visit our contact page