Shipping policy

1. Processing Time

  • All orders are processed within 7–11 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • You will receive a confirmation email once your order is placed and another with tracking info once shipped.

2. Shipping Rates & Delivery Times

📦 United Kingdom (UK)

  • Free Shipping on orders over £19.99

  • Tracking details provided via email or SMS

  • Tracking details provided via email or SMS

🌍 International Shipping

  • We ship to select countries worldwide.

  • Standard International Shipping: Estimated 7–14 business days

  • Shipping rates vary based on destination and will be calculated at checkout.

Note: Customs fees, duties, or taxes may apply depending on your country. Velocentra Hub is not responsible for these charges.

3. Order Tracking

Once your order is shipped, you’ll receive a tracking number. Use it to track your parcel directly through the carrier’s website.

4. Delayed or Lost Packages

If your order hasn't arrived after the estimated delivery time:

  • Double-check the shipping address entered.

  • Check with your local post office or delivery depot.

  • Contact our support team at info@velocentra.co.uk for assistance.

5. Wrong Address Disclaimer

Please ensure all shipping information is accurate. We are not responsible for orders sent to incorrect addresses provided by the customer.

6. Questions?

We’re here to help! Reach out to us at:
📧 info@velocentra.co.uk
📱 Or via WhatsApp: +44 7448850886